1. Booking & Deposit
At Mobile Tyre Buddy, a deposit is required to secure your mobile tyre fitting appointment anywhere in the UK.
Bookings can be made via phone or WhatsApp, and your slot is only confirmed once the deposit has been received.
The deposit ensures:
• Allocation of your tyres
• Scheduling of a mobile technician
• Travel and logistics planning
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2. Non-Refundable Deposit
All deposits are strictly non-refundable.
This applies in all circumstances, including:
• Cancellation by the customer
• No-shows or missed appointments
• Incorrect tyre size or vehicle details provided
• Change of mind after booking
The deposit covers operational costs, reserved stock, and lost booking opportunities.
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3. Rescheduling Policy
We understand plans can change.
• A minimum of 24 hours’ notice is required to reschedule
• Deposits may be transferred to a new appointment at our discretion
• Rescheduling is subject to availability in your area
Requests made with less than 24 hours’ notice may result in loss of deposit.
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4. Missed Appointments
If the customer is not present, unreachable, or the vehicle is not accessible at the agreed time and location:
• The booking will be treated as a no-show
• The deposit will be forfeited
• A new deposit will be required to rebook
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5. Customer Responsibility
Customers must ensure:
• Correct tyre sizes and vehicle details are provided
• The vehicle is in a safe and accessible location
• Adequate space is available for the work to be carried out
Failure to meet these conditions may result in the job being cancelled and the deposit retained.
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6. Circumstances Outside Our Control
In rare situations (including severe weather, traffic delays, van breakdown, or supplier issues), Mobile Tyre Buddy reserves the right to:
• Reschedule your appointment, or
• Provide a full refund of the deposit if the job cannot be completed
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7. Agreement to Terms
By paying a deposit, you confirm that you have read, understood, and agreed to these Terms & Conditions.